Questions parents ask

We bill some commercial plans, such as PPO plans, for the visits your plan covers. We do not bill Medicaid or Medicare. Before the first session we check your benefits and tell you in writing what we found. How fees work has the details.

A superbill is an itemized monthly receipt that your plan may use to reimburse you. It lists the dates and kinds of session, and you send it to your plan if your plan covers out-of-network care. It carries a diagnosis code that your plan will see, and your plan decides whether it reimburses anything.

If you pay without insurance, you have the right to receive a written estimate of what your care will cost before you start. We give you one before the first session. If the final bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.

Your fee depends on the kind of session, and it is given to you in writing before you start. A limited number of reduced-fee spots are open each season; ask how to request one. How fees work explains insurance, receipts and the estimate.

Yes. Most HSA and FSA cards can pay for therapy sessions. Your plan administrator has the final word on what it accepts.

The first visit is for the parent or guardian, without your child. We hear about your child's days, what overwhelms them and what helps, and we explain how play sessions work. Your child's first play session comes after, and it starts with a look around the room.

A play session is 50 minutes, usually once a week. Your clinician sets the pace with you and changes it as your child's needs change. We do not promise a number of sessions.

Both clinicians are licensed in Delaware, and sessions happen at the office on Delaware Avenue. Parent sessions can be held by video for parents who are in Delaware at the time. Each clinician's license and the board that issued it are listed on the site.

Call or text 988, the Suicide and Crisis Lifeline, any time. In an emergency, call 911. This practice is not an emergency service, and messages through this site are not read right away.

What your child says and plays in the room stays between your child and the clinician. Parents hear what they need to help at home, in general terms. We must share information if a child may be in danger, if a court requires it, or if you sign a release for a school or doctor.

Brandywine is built for ages 4 to 9. For an older child, we are glad to talk through what you are seeing and help you find a clinician who works with that age.

Please give 24 hours' notice to change an appointment. Children are often unwell or overtired, and we know plans change, so just call or text and we will find another time.

No. Many children who come to us have not had one. If your child has been evaluated by a school or a doctor, you are welcome to share it, and nothing is required before the first parent visit.

That is a normal first day, and it is not a setback. Your child can stand at the door, sit in the waiting area with you, or bring a favorite object. The clinician follows their pace, and nothing is asked of them that they are not ready for.